Room for Improvement


Based on a representative sampling of student experience collected during a two-day workshop, I collaborated with Elaine Lopez (MFA GD) and Ellen Christensen (MFA GD), under the guidance of MIT’s Malcolm Rio and IDEO’s Rafael Smith, to design data-driven solutions improving RISD’s approach to student wellness and satisfaction. 

After brainstorming, presenting ideas to sampling students, and iterating, we proposed a Research and Mediation Department to bridge the gap between student experience and the RISD administration through an initiative, Room for Improvement. 


Winter 2018










Card Swipe Experience Reporting + Interface


Students must swipe their ID cards to gain access to RISD facilities. Each swipe is an opportunity to conduct demograhic trend collection, potentially providing grounds for mediation. Insights may correlate student wellness and satisfaction to major, facilities, season, time of day, or enrollment year. Students can access the interface to track their progress throughout their time at RISD.






Feedback Hubs + Interfaces


Small spaces throughout RISD’s campus will be retrofitted to become private structures housing interfaces that allow students to address concerns in real time. The interface offers counsel, fields for feedback, and targeted surveys.






Incentives


Incentives will initially motivate student participation. Upon providing feedback to the Research and Mediation Department, students who opt to link feedback to their accounts gain points that accumulate to greater rewards, allocated based on existing excess campus resources.


© 2018 Molly Millette